Shipping Policy

At [Vistllar], we are committed to providing a smooth and reliable shopping experience for pet families around the world. We carefully process every order and partner with trusted international carriers to ensure your products arrive safely and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays. During peak seasons, holidays, or promotional events, processing times may be slightly extended.

Shipping Time & Delivery Estimates

We proudly offer worldwide shipping from our fulfillment centers in China. Estimated delivery times vary depending on your location:

• United States: 7–15 business days

• Europe (Germany, France, etc.): 10–18 business days

• Other International Locations: 12–20 business days

Please note that delivery times are estimates and may be affected by factors outside of our control, including customs clearance procedures, carrier delays, weather conditions, and peak shopping seasons.

Shipping Carriers

To provide safe and reliable delivery, we work with trusted international shipping partners, including:

• DHL

• 4PX

• Yunexpress

Our goal is to ensure your order arrives securely and efficiently.

Customs, Duties & Import Taxes

For orders shipped to the United States, most packages are not subject to customs duties due to the U.S. $800 de minimis threshold.

For orders shipped to other countries, customs duties, import taxes, or additional fees may apply depending on local regulations. These charges are the responsibility of the customer.

We recommend checking your country's import policies before placing an order to avoid any unexpected fees.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your package through:

• The carrier’s official tracking website, or

• Our store’s order tracking page

Please allow a few days for tracking information to become active after shipment.

Lost, Damaged, or Delayed Packages

We understand how exciting it is to receive your new pet products, and we’re here to help if anything goes wrong.

If your package has not arrived within the estimated delivery timeframe, please contact us at angiewang801@gmail.com. Our customer support team will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Thank you for choosing Vistllar. We appreciate your trust and look forward to serving you and your furry friends!